Dispatch
All orders are shipped from Shenzhen, Guangdong, China by cross-border direct mail. Orders leave our warehouse within 1–3 business days of payment confirmation, and you will receive a tracking number by email or in your account.
Carriers
We use cross-border lines that accept lithium batteries (UN3481 / PI967), mainly YunExpress and 4PX. Batteries are regulated for air transport and must travel on dedicated battery channels, so fewer carriers are available than for ordinary goods.
Delivery times
- Germany, France, Spain, Netherlands and Western Europe: 6–10 business days
- United Kingdom: 5–9 business days
- United States, Canada: 7–12 business days
- Japan: 4–8 business days
- Other regions: 10–20 business days
These are business days and exclude weekends and local holidays. Peak season (November–December), customs inspection or flight changes can add 3–7 days.
Shipping cost
Shipping is charged by weight band and calculated automatically at checkout:
- First band (up to 0.3 kg, roughly 1–2 batteries): base rate
- Standard band (0.3–0.8 kg, roughly 3–6 batteries): base rate plus weight surcharge
- Large parcels (over 0.8 kg): increments per additional 0.5 kg
The exact amount shown at checkout applies and varies by destination and currency. For bulk purchasing please use the Wholesale page; freight is quoted separately.
Duties and VAT
EU: we declare through IOSS, so orders under EUR 150 already include destination VAT and nothing extra is due on delivery. UK: VAT is likewise collected at checkout. US and Japan: local de minimis rules apply; any amount above the threshold may be charged to the recipient. If a parcel is returned because the recipient refused duty, the refund will deduct outbound and return freight.
30-day returns
You may return items within 30 days of delivery provided they are unused, complete and in their original packaging.
- Email {{CONTACT_EMAIL}} with your order number and the reason
- We reply within two business days with the return address and instructions
- Send the item back and share the tracking number
- After inspection we refund to the original payment method within 14 days
Return shipping is at your cost; if the item is faulty or we shipped the wrong product, we cover it. Customised items and opened consumable accessories cannot be returned under this policy.
12-month warranty
Every battery carries a 12-month warranty from delivery. If a battery swells, stops charging or loses capacity sharply for reasons other than misuse, we replace it free of charge and usually do not require the old unit back (photos or a short video may be requested).
Not covered: damage from liquid, dropping, cracked casing, dismantling, incompatible chargers, and normal capacity fade.
Delivery problems
If tracking shows no movement for more than 10 business days, or shows delivered but you have not received it, contact us. We open an enquiry with the carrier and, once loss is confirmed, reship free of charge or refund in full.