Warranty Policy
Youxin Intelligent (Shenzhen) Co., Ltd. provides a limited quality warranty on the camera batteries and chargers we sell, so you can buy with confidence.
Warranty Period
- Camera batteries: 12 months from the date of delivery.
- Chargers and kit accessories: 12 months from the date of delivery.
Covered
- Severe capacity loss, failure to charge, swelling or malfunction not caused by misuse.
- Confirmed manufacturing defects.
Not Covered
- Damage from misuse, water, drops, unauthorized disassembly or non-original chargers.
- Items past the warranty period or without a valid order number.
- Normal wear and minor cosmetic scratches.
How to Claim
Email [email protected] and include:
- Your order number;
- A description of the issue with photos/videos;
- Your delivery information.
We will reply with a solution (replacement, exchange or refund) within one business day of receiving your message.
Company Information
- Company: Youxin Intelligent (Shenzhen) Co., Ltd.
- Address: Room 401, Building 2, Jinxiu Industrial Park, Xitian Community, Gongming Street, Guangming District, Shenzhen, China